Full-priced goods may be returned for exchange or full refund within 14 days of receipt. Sale or reduced items are non-refundable. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. Please therefore use adequate packaging to protect your package during transit. Please ensure that the items are safely packaged and returned using a signed for delivery service and include a reason for return. We cannot be held responsible for items that are lost in transit whilst being returned to us. Please note we are not responsible for cost of return postage unless items delivered are faulty or incorrect. If this should occur please contact us. Please allow seven working days for returns to be processed once they reach us.
If it is an international return, please clearly label the package "Returned for Repair" or "Returned for refund". This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund. Please send your returned items to:
10-16 Boyd Street,
Newcastle Upon Tyne,
If you are exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference. If exchanging goods and the new item you require costs more than the one you returned an additional payment will be needed.Refunds for items bought as gifts can only be given to the original purchaser.
In the case of exchanges a re-delivery charges will apply of: UK: Free, Europe: £15, Asia: £30, USA: £35.
EU and International Orders are sent to overseas addresses via tracked delivery services at a cost of : Europe: £15, Asia: £30, USA: £35 per cushion (3+ cushions will double the shipping cost). Please note that customers are responsible for all duties and customs charges.
We currently ship to Europe, Australia, New Zealand, United States, Canada, Japan and Hong Kong.